Occupier Satisfaction Survey 2011
This is the fifth annual survey measuring the satisfaction of commercial occupiers in the UK. This year’s
survey (and last year’s) is based on the Code for Leasing Business Premises in England & Wales, 2007.
 |
Overall occupier satisfaction score of 5.4 out of 10 shows an improvement over
last year’s result; |
|
There is a difference between small and large occupiers, but this is much less
marked this year than last year; |
|
Occupier satisfaction levels were highest (scores of 6.2) for the leasing process,
the rent review terms and conditions achieved in lease negotiations and the
process of relinquishing a property; |
|
Satisfaction with landlord’s service charge arrangements received a score of 4.3
and has barely changed over the year; |
|
Sustainability remains an important issue for occupiers, who gave this factor
the lowest score and feel landlords still have a lot to improve upon in terms of
interaction with them on this issue. |
> Download Full Report (pdf) |
|
|
|
